Refund policy

Return Authorization Required

All returns require prior authorization from Zenith TCG.

Unauthorized returns may be refused or returned to the sender.

Original shipping charges are non-refundable except when Zenith TCG shipped an incorrect item.


Trading Card Game Products

Due to the collectible and randomized nature of trading card game products, all sales of sealed trading card products are final.

This includes, but is not limited to:

  • Booster Packs
  • Booster Boxes
  • Elite Trainer Boxes
  • Bundles
  • Collection Boxes
  • Starter Decks
  • Structure Decks
  • Commander Decks
  • Preconstructed Products
  • Promotional Products
  • Trading Card Game Displays

Returns or exchanges may only be considered if:

  • The incorrect item was shipped
  • The item was substantially damaged prior to delivery
  • Required by applicable law

Randomized Product Disclaimer

Trading card game products contain randomized contents determined by the manufacturer.

Zenith TCG does not guarantee pull rates, card distribution, serialized cards, chase cards, rarity distribution, promotional card availability, or the presence of any specific card within a sealed product.

Purchases of sealed products are made with the understanding that contents are random and may vary.

Sealed Product Condition

Minor cosmetic imperfections to shrink wrap, seals, corners, packaging, manufacturer labels, or outer product boxes do not constitute damage eligible for return or replacement.

Unless specifically stated otherwise, sealed products are sold for gameplay and collecting purposes and are not guaranteed to meet third-party grading or sealed-collection standards.

Manufacturer Defects

Missing cards, printing defects, collation issues, packaging errors, or other manufacturing defects are generally the responsibility of the product manufacturer.

Zenith TCG may assist customers in contacting the manufacturer but is not responsible for manufacturing errors.


Singles

All singles sales are final.

Zenith TCG evaluates card condition based on its interpretation of applicable industry standards, including TCGplayer condition guidelines where appropriate.

Due to the unique nature of collectible cards and the inability to verify that a returned card is the same card originally shipped, we do not accept returns or exchanges for condition-related concerns on shipped single card orders.

Customers who would like to verify condition prior to shipment may contact us after placing their order. Upon request, we will provide photographs of individual cards valued at $10 or more.

Singles orders placed for in-store pickup may be canceled or refunded at any time prior to pickup. Once cards have been picked up, all sales are final.

Any dispute regarding card condition shall be resolved solely at the discretion of Zenith TCG.


Supplies, Accessories, and Merchandise

Unopened supplies, accessories, apparel, and merchandise may be returned within 30 days of delivery.

Returned items must:

  • Be unused
  • Be unopened
  • Include original packaging
  • Be in resalable condition

Opened products are not eligible for return unless defective.


Board Games and Non-TCG Products

Unopened board games and non-TCG products may be returned within 30 days of delivery.

Opened products may only be returned if defective or if otherwise required by law.


Preorders

Preorders reserve future inventory and are subject to manufacturer and distributor availability.

Approved preorder cancellations may be issued as store credit at Zenith TCG's discretion.

If Zenith TCG is unable to fulfill a preorder, customers will receive a refund or store credit equal to the amount paid.


Event Registrations

Event registrations are refundable as store credit until the scheduled event start time.

Once an event has begun, no refunds or store credit will be issued for missed attendance.

If Zenith TCG cancels an event, affected customers will receive a full refund or store credit.


Store Credit

Store credit:

  • Never expires
  • Has no cash value except where required by law
  • Is non-transferable
  • May not be redeemed for cash

Store credit issued in error or obtained through fraud, abuse, or policy violations may be adjusted or removed.