Shipping policy

Order Processing

Most in-stock orders are processed within 1-3 business days. Processing times may be longer during major product releases, sales events, holidays, or periods of unusually high order volume.

Estimated delivery dates are provided by carriers and are not guaranteed.

Shipping Carriers

Zenith TCG ships orders using USPS, UPS, FedEx, and other carriers as needed.

We reserve the right to use an equivalent or upgraded shipping service when appropriate.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Additional shipping charges incurred due to incorrect addresses, refused packages, or returned shipments may be the responsibility of the customer.

Risk of Loss

Once an order has been transferred to the shipping carrier, delivery times and transportation are outside of Zenith TCG's control.

Customers are encouraged to select secure delivery locations and monitor tracking information closely.

Lost, Damaged, or Missing Packages

If an order arrives damaged or appears to be lost in transit, customers must contact Zenith TCG within 7 days of the delivery date or expected delivery date.

We may request photographs of packaging, shipping labels, and product condition in order to investigate a claim.

Failure to provide requested documentation may result in denial of the claim.

In-Store Pickup

Customers selecting in-store pickup will be notified when their order is ready.

Government-issued identification may be required when collecting an order.

Orders not picked up within 30 days may be cancelled and refunded as store credit.